FAQ

Shipping

How long does it take for my order to ship?
The same day or the next business day for in-stock products. The lead time is indicated on the product page for made-to-order items.

What are the delivery times?
France & Spain: 3 to 6 business days. European Union: up to 10 business days. International outside EU: varies depending on the destination.

Do you ship internationally?
Yes, to France, Spain, most EU countries, and internationally depending on carrier availability.

Returns & Refunds

Can I return an item?
Yes. You have 14 days after receipt to notify us of your wish to return an item (EU right of withdrawal, directive 2011/83/EU), provided the item is unworn, unwashed, and in its original condition/packaging. Please contact us beforehand at hola@4c-plus.com (or via your customer account): no returns will be accepted without prior agreement.

How long do I have to return a product?
14 days from the receipt of your order to notify us of your request. The refund is then processed within a maximum of 10 business days, using the same payment method used for the purchase, once the return is received and verified.

Who pays for return shipping?
A return label is available for deliveries to France, Spain, Belgium, Netherlands, Portugal, and Luxembourg. For other destinations, return shipping is at the customer's expense. Some items are not eligible for return (see our full refund policy).

Where do I send a return item?
29 rue du Commandant Wilmart, 04200 SISTERON – FRANCE.

Products & Sizes

How to choose the right harness / climbing shoe size?
Each product page indicates the available sizes. If in doubt, contact us at hola@4c-plus.com before ordering, we will help you choose.

Do you offer a repair service?
Yes, our climbing repair workshop is available: see the dedicated collection.

Contact

How can I contact you?
By email at hola@4c-plus.com or by phone at +33 7 71 79 04 08.