Return & Refund Policy

This policy complies with EU Directive 2011/83/EU and is adapted to Shopify.

Returns – European Union

We accept returns within 14 days of delivery for orders shipped within the European Union.

Items must be unused, with original tags and original packaging, and accompanied by proof of purchase.

Return process

To request a return, please contact us at: bluelight.sisteron@gmail.com.

Returns will not be accepted without prior approval.

Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.

Damaged or incorrect items

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect.

Non-returnable items

Returns are not accepted for:

• custom or personalized items,

• opened personal care products,

• perishable goods,

• hazardous materials.

Sale items and gift cards are non-refundable.

Right of withdrawal – 14 days (EU)

EU customers have a legal right to withdraw from their purchase within 14 days without justification.

Orders outside the European Union

Orders shipped outside the European Union are not eligible for returns or refunds, except in cases of defective or incorrect items.

Refunds

Approved refunds will be issued to the original payment method within 10 business days.

Contact: bluelight.sisteron@gmail.com